At S Pittams & A.J Strutt t/as ExMateria (ABN 86 156 208 754) (ExMateria, we, us, our), we value your privacy and take all reasonable steps to ensure your information is protected from misuse and unauthorised disclosure.
1. WHAT PERSONAL INFORMATION WE COLLECT AND HANDLE
Personal information means information about you as an identified or reasonably identifiable individual (“Personal Information”). This may include your name, address, telephone number and email address.
The types of Personal Information we collect will depend on your relationship and interaction with us. This includes whether you are:
an ExMateria customer;
the Website user; or
another third party (such as an existing or potential business partner).
Generally, we may collect the following types of Personal Information from you:
Mailing or street address;
Any information relating to you that you provide to us directly or indirectly through the
Website or online presence (e.g. pages you visit, language preferences, your interactions, searches you make), through our representatives or otherwise.
2. HOW WE COLLECT YOUR PERSONAL INFORMATION
3. YOUR EXMATERIA MEMBER ACCOUNT
When you create an ExMateria member account, your account can only be accessed with your user ID and password. To create an ExMateria member account we require your email address and a password. You may choose to include additional Personal Information to be stored in your account, such as your payment details. If you do, it will be kept private to the account holder.
4. USE OF YOUR PERSONAL INFORMATION
ExMateria uses your Personal Information first and foremost to provide our services to you. The other purposes for which we may use Personal Information include:
a) to improve customer service,
b) to advertise and promote our services; and/or
c) for marketing and promotional activities.
Where applicable, you are able to unsubscribe from our promotional and marketing materials at any time.
5. DISCLOSURE OF YOUR PERSONAL INFORMATION
ExMateria may disclose your Personal Information:
b) in order to comply with a legal requirement, such as a law, regulation, Court order, subpoena or warrant, in the course of a legal proceeding or in response to a law enforcement agency request; and/or
c) with the consent of the individual concerned.
6. DELIVERY ADDRESSES
If you link a delivery address to your order with us, the following information will be disclosed on the label of a package being sent:
a) Sender’s name, address and instructions; and
b) Receiver's name, address and instructions.
ExMateria uses third party delivery providers to deliver packages, who will have access to the above information on the package label, for the sole purpose of delivering the package. Delivery providers may also have access to the phone number of the person receiving the package.
7. DISCLOSURE OF YOUR PERSONAL INFORMATION OUTSIDE OF AUSTRALIA
8. YOUR BANKING INFORMATION
We use a third-party provider to process payments, which will require you to provide your banking information directly to such provider. ExMateria does not store any credit card information. We are not responsible for the privacy practices of other such third-party providers.
9. SECURITY OF YOUR PERSONAL INFORMATION
ExMateria is committed to ensuring that the Personal Information you provide to us is secure. We will hold your Personal Information for as long as you authorise us, or by you remaining on our mailing list. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your Personal Information stored via the website. While ExMateria takes precautions to secure your data, if there is a security issue, we will alert you of this fact. It is our standard practice to destroy or de-identify your Personal Information once it is no longer needed.
10. RETENTION AND DESTRUCTION PRACTICES AND OBLIGATIONS
We will only keep Personal Information for as long as it is needed for any purpose for which it was collected or if we are required to retain your Personal Information under Australian law or by order of a court or tribunal. All personal information which is no longer needed or required by law to be retained will be properly de-identified or destroyed.
11. NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about you whenever you interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about your means of connection to the website, such as the operating system and the Internet service providers you use and other similar information.
12. WEB BROWSER COOKIES
13. THIRD-PARTY WEBSITES
The Website may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that ExMateria is not responsible for the privacy practices of other such websites. We encourage our users to be aware that when they leave the Website, they should read the privacy statements of websites that collect Personal Information.
14. ACCESS, CORRECTION AND COMPLAINTS
It is important that your Personal Information is accurate at all times, so we ask that you notify us of any changes that arise. If you would like access to your Personal Information, please put your request in writing. Additionally, if you believe your Personal Information has been mishandled, you have the right to make a complaint. Please forward any complaints to us in writing at
email@example.com. We will respond to your concern within thirty (30) days. Further information about making a privacy complaint and your privacy rights generally can be obtained by contacting the Office of the Australian Information Commissioner.